Data Retention & Deletion
[We retain user data for as long as necessary for the purposes described below.
- We retain user data to provide services and to comply with legal obligations.
- We retain user data for as long as necessary for various reasons. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collect the data.
The length for which we retain user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.
For example:
We retain user data of riders and order recipients that is processed in order to provide our services, such as the user profile information and credentials, for the lifetime of the user's account.
We retain certain categories of users for a maximum of 7 years regardless of the lifetime of the user's account, such as location data used to calculate the fee of the trip to comply with Tax regulations.
- We also retain certain categories of data of all users for a period unrelated to the lifetime of the user's account, to avoid fraudulent use of the app. The period for which the data is retained will be determined by the necessity of the data for purposes of safety, security, and fraud prevention, as well as legal and regulatory requirements.
Examples include incomplete driver applications, which are retained for 1 year, and rejected driver applications and customer service communications on safety incidents, which are retained for 7 years.
Pursuant to legal and regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute, we may retain certain categories of data after the deletion of the user's account, such as user profile information, vehicle and tax data.
This generally means that we retain their account and data for 7 years after a deletion request.
Data Deletion:
Users may request deletion of their accounts at any time. We may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Our app, or through Our’s website (riders and order recipients here; drivers and delivery persons here; guest checkout users here).
Following an account deletion request, we delete the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.
Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request.
For riders and order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
IV. Choice and transparency
[We enable users to access and/or control data that we collect, including through:
- privacy settings
- device permissions
- in-app rating pages
- marketing choices
We also enable users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that We restrict its processing of user data.
A. Privacy settings
The Settings > Privacy menu in the app allows riders and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications. Our Privacy Center is also available in the web version.
Location data collection
User can enable/disable the app to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > My Profile > Address.
Emergency Data Sharing
We collect location data to track the location of drivers and show order status on the customer app so the customer can easily track his order status through the app. When the app is closed or not in use, data is not trackable.
In the Agent app, we are tracking the location of the agent in the background mode as well while they are working for us, as soon as they mark their off Duty and clear the application from the background, we do not take the location or track the agent.
Users may enable the app to send push notifications about discounts and news from the app. Push notifications may be enabled or disabled through the Backend panel.
Communications from restaurants and merchants
While placing an order in the app, users may opt-in to share their contact details with certain restaurants or merchants in order to receive communications from them.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
C. In-app rating pages
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.
Riders can see their average rating in the main menu of the app, and also access a breakdown of their average rating in our Privacy Center.
Drivers can see their average rating after tapping their profile photo in the Driver app.
Delivery persons may also be rated by order recipients, restaurants and merchants. Click here for more information.
Cookies and related technologies: For information on how to control the use of cookies and related technologies, including for purposes of displaying personalized ads, please see our Cookie Notice.
User data requests
we provide users with a variety of ways to learn about, control, and submit questions and comments about the handling of their data.
Accessing data: Users can access data including their profile data and trip or order history through Our apps or via our website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been an Our user. Users can also request access to their data here.
Data portability: Users can request a copy of their data using our Download Your Data tool. For an overview of the data available through that tool, please click here. Users may also request a copy of their data here.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in our apps or driver portal. Users may also request to update or correct their data here.
Deleting Account:
Users may request deletion of their account at any time through our Privacy Center, or in Settings and delete the account.
In addition, depending on their location, users may have the right to file a complaint relating to the handling of their data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.
Follow these steps to delete your Account
Login to your account in the driver application.
Go to the settings or profile section.
You will see a delete account option. After that, tap on delete account. The user will get a confirmation message after confirmation the account will be deleted.
